Plan Communications

Messaging System

IFA works with recordkeepers with a platform for built-in messaging for plan sponsors to communicate with all users defined within the plan. These include plan participants, the plan TPA (if applicable) and the plan advisor/broker (if applicable).

These message systems may contain system activity notifications, signaling when a participant changes their deferral rate, requests a loan, a distribution or uses the Help Desk within their account. These triggering events automatically send an email to the designated individuals to keep them apprised of participants’ administrative requests.

Operational forms and important plan documents are also found on the recordkeepers’ sites. The plan sponsor has the discretion to allow which documents are posted and available to participants to view and download in the participant gateway. This library feature is a convenient and effective system for managing and accessing all of the plan documentation that needs to be widely viewed by disparate parties.